Shipping Policy

Estimated Delivery:
Due to each item being 100% handcrafted with love, please allow an estimated delivery time of 4 to 5 weeks.

Track & Trace:
Every order comes with a track and trace number so you can follow your package’s journey.

Shipping Charges:
While I would love to cover shipping costs myself, as a small business owner it can be challenging. I truly appreciate your understanding in this matter.

Responsibility:
I do my very best to ensure your order reaches you safely. However, please note that I cannot take responsibility for unforeseen transport issues (e.g., lost mail). If such an event occurs, please contact me immediately so I can assist you.

Refunds & Issues
Since each item is handmade with care, I do not accept refunds or returns—all sales are final. However, if there’s any issue with your order, please don’t hesitate to reach out to me at info.clingmate@gmail.com within 7 days of receiving your package. I’ll be happy to help find a solution!

Thank you for your support, and I hope you soon meet your own tiny buddy!